Hospitality

Transform Guest Inquiries Into Reservations with Instant SMS Communication

Start free trial In the hospitality industry, timely communication is everything. Respond to guest inquiries, confirm reservations, and deliver exceptional service with TextNinja’s instant messaging.

14-day free trial. No credit card required.

Benefits

Elevate Guest Experiences with Real-Time
Text Communication

Deliver timely responses, build guest trust, and create seamless experiences that keep your rooms and venues fully booked.

Respond to Guest Inquiries Instantly

TextNinja ensures you’re always the first to respond to guest inquiries, whether it’s about room availability, event bookings, or special requests. While competitors are still sorting emails, you’re securing reservations and building guest loyalty.

Streamline Bookings and Guest Management

Let TextNinja help you deal with reservation reminders, follow-ups, and FAQs efficiently so your staff can focus on delivering exceptional service. No more missed opportunities or overwhelmed front desks—just seamless communication that keeps guests happy.

Optimize Operations with Real-Time Insights

TextNinja provides data on response times and guest engagement. Use these insights to improve efficiency, enhance guest satisfaction, and grow your occupancy rates.

Features

Essential Tools to Enhance Guest Communication and Boost Bookings

Streamline communication, manage guest requests, and confirm reservations seamlessly with instant SMS messaging.

Web-to-Text Widget

Allow website visitors to contact you directly via SMS with a simple click. Capture leads instantly and start the conversation when they need help.

2-Way Text Messaging

Keep the conversation going with real-time, two-way messaging. Easily answer questions, send confirmations, and schedule services on the go.

Lead Management

Stay organized with a streamlined dashboard that lets you manage all your leads and conversations in one place, ensuring no customer slips through the cracks.

Automated Responses

Set up automated replies to handle common questions, after-hours inquiries, and initial responses when you’re busy – giving customers the instant reply they need.

Instant Notifications

Get notified the moment a new lead messages you, so you can respond quickly and secure more jobs.

Analytics & Reporting

Track response times, lead sources, and customer engagement metrics to understand and improve your business’s performance.

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What our customers are saying

Crystal Waters Resorty

"Managing guest inquiries used to be overwhelming, especially during peak season. Since we started using TextNinja, everything has changed. Guests love the instant responses for room updates, check-in details, quick check-outs, and room service requests, and my staff appreciates how easy it is to keep communication organized. Our guest satisfaction scores have never been higher."

Jessica Rivers

General Manager at Crystal Waters Resort

Metrics That Drive Bookings and Build Loyalty

n hospitality, happy guests and smooth operations lead to repeat bookings. TextNinja helps you deliver both with measurable results.

Open Rate

90%

of texts are open within
3 minutes

Satisfaction Rate

60%

of consumers prefer to text
businesses directly

Response Rate

5x

higher response rate
compared to email

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Frequently
Asked
Questions

Haven't found what you're looking for?
Get in touch.

TextNinja connects your business directly with customers through instant SMS, eliminating wait times. No more missed calls or delayed responses – just immediate connections that help you secure leads and book jobs before competitors can even check their voicemail.
Absolutely. With TextNinja, you can automate responses for common questions, after-hours inquiries, and appointment reminders. This automation keeps clients engaged while freeing you up for more important tasks, knowing every inquiry gets a quick reply.
No tech experience is needed! TextNinja is built for ease of use, with a quick setup process and step-by-step guidance. Our support team is also here to help, so you can focus on what you do best without the hassle of complex software.
Integrating TextNinja is simple and requires just a small snippet of code. If you’re not sure how to add it, our support team can walk you through the process, so you’re ready to capture leads right away.
Yes, TextNinja’s widget is fully customizable to fit your brand. Adjust colors, messages, and placement to match your website’s look and feel, making the experience seamless for your customers and consistent with your brand.

Resources to Help Your Hospitality Business Thrive

Explore our articles and guides on leveraging SMS to enhance guest experiences, improve communication, and drive revenue.

Ready to Delight Your Guests with SMS?

Start creating seamless communication today and make it easy for guests to book, inquire, and connect with your property.

14-day free trial. No credit card required.