Hospitality
Transform Guest Inquiries Into Reservations with Instant SMS Communication
Start free trial In the hospitality industry, timely communication is everything. Respond to guest inquiries, confirm reservations, and deliver exceptional service with TextNinja’s instant messaging.
14-day free trial. No credit card required.

Benefits
Elevate Guest Experiences with Real-Time
Text
Communication
Deliver timely responses, build guest trust, and create seamless experiences that keep your rooms and venues fully booked.
Respond to Guest Inquiries Instantly
TextNinja ensures you’re always the first to respond to guest inquiries, whether it’s about room availability, event bookings, or special requests. While competitors are still sorting emails, you’re securing reservations and building guest loyalty.

Streamline Bookings and Guest Management
Let TextNinja help you deal with reservation reminders, follow-ups, and FAQs efficiently so your staff can focus on delivering exceptional service. No more missed opportunities or overwhelmed front desks—just seamless communication that keeps guests happy.

Optimize Operations with Real-Time Insights
TextNinja provides data on response times and guest engagement. Use these insights to improve efficiency, enhance guest satisfaction, and grow your occupancy rates.

Features
Essential Tools to Enhance Guest Communication and Boost Bookings
Streamline communication, manage guest requests, and confirm reservations seamlessly with instant SMS messaging.
Web-to-Text Widget
Allow website visitors to contact you directly via SMS with a simple click. Capture leads instantly and start the conversation when they need help.
2-Way Text Messaging
Keep the conversation going with real-time, two-way messaging. Easily answer questions, send confirmations, and schedule services on the go.
Lead Management
Stay organized with a streamlined dashboard that lets you manage all your leads and conversations in one place, ensuring no customer slips through the cracks.
Automated Responses
Set up automated replies to handle common questions, after-hours inquiries, and initial responses when you’re busy – giving customers the instant reply they need.
Instant Notifications
Get notified the moment a new lead messages you, so you can respond quickly and secure more jobs.
Analytics & Reporting
Track response times, lead sources, and customer engagement metrics to understand and improve your business’s performance.
What our customers are saying
Crystal Waters Resorty
"Managing guest inquiries used to be overwhelming, especially during peak season. Since we started using TextNinja, everything has changed. Guests love the instant responses for room updates, check-in details, quick check-outs, and room service requests, and my staff appreciates how easy it is to keep communication organized. Our guest satisfaction scores have never been higher."

Jessica Rivers
General Manager at Crystal Waters Resort
Metrics That Drive Bookings and Build Loyalty
n hospitality, happy guests and smooth operations lead to repeat bookings. TextNinja helps you deliver both with measurable results.
Open Rate
90%
of texts are open within
3 minutes
Satisfaction Rate
60%
of consumers prefer to text
businesses directly
Response Rate
5x
higher response rate
compared to email
Frequently
Asked
Questions
Haven't found what you're looking for?
Get in touch.
Resources to Help Your Hospitality Business Thrive
Explore our articles and guides on leveraging SMS to enhance guest experiences, improve communication, and drive revenue.
Ready to Delight Your Guests with SMS?
Start creating seamless communication today and make it easy for guests to book, inquire, and connect with your property.
14-day free trial. No credit card required.